Will I receive a text or call to let me know my delivery is on its way?
Yes, you will receive an email or text from us (depending on the information you have given us at the checkout) stating that your products are on their way. This email or text message will include a link where you can track your order. Please allo...Read More >>
Can I track my order?
If your order contains a tracking number, this will be emailed or sent by SMS to you once your order has been dispatched. In your text message, there will be a link included. Click the link and your tracking number will show. This tracking number ...Read More >>
Oops! I’ve given you the wrong address. What do I do?
Please email us as soon as possible and we can change the address provided it has not been dispatched yet. If the parcel has been dispatched, we cannot change the address.Read More >>
I haven’t received my order. What do I do?
Please email us at firstname.lastname@example.org and we can investigate this for you. Please allow for these timescales to pass then we can investigate further. During very busy periods we may incur delays but we will always keep you informed.Read More >>
There's an issue with my order. What do I do?
If there is a problem with your order (missing items, incorrect items) you must notify us within two working days of receiving the parcel.Read More >>
Do you offer refunds or returns?
Yes, you have 14 days from the day you received your product(s) to return your UNUSED product(s) to us. For unwanted goods, you are responsible for paying the shipping fee to return the products to us. We advise that you send the product via a tra...Read More >>
Do you ship internationally?
Yes! We ship internationally (excluding China). Shipping times vary. All shipping times can be seen here. GET FREE INTERNATIONAL SHIPPING ON ORDERS OVER £60 Our courier aims to deliver your tracked international parcels within 2 to 7 business days...Read More >>
How long will my delivery take to arrive?
All orders placed before 3:45pm (UK time) Monday to Friday will be dispatched on the same day. Any orders placed after 3:45pm (UK time) will be dispatched the following business day. Orders placed at weekends and Bank Holidays will be processed on...Read More >>
What are the shipping prices?
All shipping times and prices can be seen here.Read More >>