How long will my delivery take to arrive?

All orders placed before 12pm GMT Monday to Friday will be dispatched on the same day. Any orders placed after 12pm will be dispatched the following working day. Orders placed at weekends and Bank Holidays will be processed on the next working day.

Standard UK Delivery Estimates if you order before 12pm:

Order Date Dispatch Date  Delivery Estimate
Saturday/Sunday Monday Thursday


Standard UK Delivery Estimates if you order after 12pm:

Order Date Dispatch Date  Delivery Estimate
Monday Tuesday Friday
Tuesday Wednesday Saturday
Wednesday Thursday Monday
Thursday Friday Tuesday
Friday Monday Thursday
Saturday/Sunday Monday Thursday


Next Day Delivery (UK) Estimates if you order before 12pm:

 Order Date Dispatch Date Delivery Estimate
Monday Monday
Tuesday Tuesday
Wednesday Wednesday
Thursday Thursday
Friday Friday Monday
Saturday/Sunday Monday Tuesday


Next Day Delivery (UK) Estimates if you order after 12pm:

 Order Date Dispatch Date Delivery Estimate
Monday Tuesday
Tuesday Wednesday Thursday
Wednesday Thursday Friday
Thursday Friday Monday
Friday Monday Tuesday
Saturday/Sunday Monday Tuesday


Standard Delivery within the United Kingdom takes 2-3 working days from dispatch.

Next Day Delivery parcels will arrive the following working day.

Royal Mail First Class Delivery within the United Kingdom takes 1-2 working days from dispatch.

Tracked International Delivery takes on average 3 to 7 business days. This is dependent on your shipping option. Times may vary. Non tracked parcels take longer.

Please note, working days are Monday – Friday.

Our free standard shipping offer applies to any order over £30 with a shipping address in the United Kingdom.

Do you ship internationally?

Yes! We ship worldwide. Shipping times and courier may vary. If your country isn't on the shipping list, please email us at and we can add your country to the list.

Our courier aims to deliver your tracked international parcels within 3 to 7 working days. Although, more remote destinations may take longer. Non tracked shipping options take longer.

Which carrier will deliver my goods?

For Standard Delivery, we use Hermes which is a tracked service.

For Next Day Delivery, we use ParcelForce.

For International Delivery, we use various couriers including Royal Mail, ParcelForce and DPD.


Will I receive a text or call to let me know my delivery is on its way?

Yes, you will receive an email or text from us (depending on the information you have given us at the checkout) stating that your products are on their way. This email or text message will include a link where you can track your order. Please allow 24 hours for the tracking to update before contacting us about the whereabouts of your order.

The receipt of tracking numbers depends on your method of shipping. All UK parcels have a tracking number.

Can I track my order?

If your order contains a tracking number, this will be emailed or sent by SMS to you once your order has been dispatched.

In your text message, there will be a link included. Click the link and your tracking number will show. This tracking number is a clickable link. Please click the link and insert your tracking number.

In your email, click 'View Your Order'. Your tracking number will show on this page. This tracking number is a clickable link. Please click the link and insert your tracking number.


Do I need to be at home to accept the delivery?

For UK Deliveries

With Hermes, no. The driver is able to leave your order without a signature providing they are confident that the area your parcel is to be left is safe and secure. They will then leave a card for you to advise where the order has been left.

If they do not feel happy there is a safe place to leave your parcel they will take the order away with them and leave a card advising you on what to do next.

With Royal Mail, yes. If you are not home, Royal Mail will leave a ‘Something For You’ card and you will be able to collect your parcel from a nearby sorting office.

With DPD, you can rearrange delivery or collection from a collection point by email or SMS.

International Deliveries

The process for deliveries outside of the United Kingdom varies from country to country.

I missed my delivery! What do I do?

If you miss your delivery three times, the parcel is returned to us. When the parcel is returned to us, you will be refunded for you order minus a £4 administration fee and the delivery fee.

For example, if you paid £15 for a product plus £3.95 delivery, you would be refunded £11  in total (£18.95 - £4 - £3.95 = £11).

If you wanted the products after they have been returned to us, you will have to reorder through the site as normal. 

Oops! I’ve given you the wrong address. What do I do?

Please email us as soon as possible and we can change the address provided it has not been dispatched yet. Alternatively, you can log into your account and change your address there.

If the parcel has been dispatched, we can discuss a change of address with the courier. Although, this is not always possible. You would not be refunded for your order if you don’t receive it due to you providing an incorrect address.

I haven’t received my order. What do I do?

Please email us at and we can investigate this for you.

An item is classified as lost by Hermes and Royal Mail when it is missing for:
15 working days in the UK
30 working days for delivery to Europe
35 working days for the rest of the world.

Please allow for these timescales to pass then we can investigate further.

During very busy periods we may incur delays and we will keep you informed.

We cannot process a claim for loss until 30 days have passed for international deliveries for the following methods: tracked, standard, tracked and signed.

Economy shipping methods would need 90 days to pass before claims for loss can be made.

There's an issue with my order. What do I do?

If there is a problem with your order (missing items, incorrect items) you must notify us within two working days of receiving the parcel.


Do you offer refunds or returns?

Yes, you have 14 days from the day you received your product(s) to return your UNUSED product(s) to us. For unwanted goods, you are responsible for paying the shipping fee to return the products to us. We advise that you send the product via a tracked service. If the product is lost during transit to us, you will not be refunded.

For a refund to be processed, the products must be unused. If there any signs of use, the refund will not be processed.

A refund of your original delivery charge or return postage costs will only be given in the instance of incorrect, damaged or faulty goods.

Please email us at if you wish to discuss a return or exchange.


How long does a refund take to process?

We will process a refund as soon as the goods are received back with us. Sometimes, we will ask for photographic evidence to support your return process too. Refunds are normally processed by your Card issuing bank within 2-5 working days of us raising the refund but some banks require 30 days to process.


Product Information

Where are your products from?

Our products are made worldwide. Please email us at for information on a specific product.

What are the benefits of signing up to the newsletter or Facebook messenger notifications?
If you sign up, you will receive emails containing special offers and discount codes. You will also be notified first when products are restocked and when new products are released.