How long will my delivery take to arrive?

All orders placed before 8pm BST Monday to Friday will be dispatched on the same day. Any orders placed after 8pm will be dispatched the following business day. Orders placed at weekends and Bank Holidays will be processed on the next business day. 

Delivery within the United Kingdom takes 24 hours/48 hours (excluding weekends) and is fully tracked!

"24 Hours" and "48 Hours" does not include weekends.

Tracked International Delivery takes on average 2 to 10 business days. This is dependent on your destination. Times may vary.

Please note, business days are Monday – Friday, excluding Bank Holidays.

Do you ship internationally?

Yes! We ship worldwide (excluding China). Shipping times and prices vary. See here.

Courier: UPS

Our courier aims to deliver your tracked international parcels within 2 to 10 business days. Although, more remote destinations may take longer. 

If you live outside of the UK, you may have to pay customs fees on your parcel. The value of the products given to the courier are the values shown on the website. Sample Beauty are not responsible for paying customer's customs fees.

Will I receive a text or call to let me know my delivery is on its way?

Yes, you will receive an email or text from us (depending on the information you have given us at the checkout) stating that your products are on their way. This email or text message will include a link where you can track your order. Please allow 24 hours for the tracking to update before contacting us about the whereabouts of your order.

The receipt of tracking numbers depends on your method of shipping. All international deliveries are fully tracked.

Can I track my order?

If your order contains a tracking number, this will be emailed or sent by SMS to you once your order has been dispatched.

In your text message, there will be a link included. Click the link and your tracking number will show. This tracking number is a clickable link. Please click the link and insert your tracking number.

In your email, click 'View Your Order'. Your tracking number will show on this page. This tracking number is a clickable link. Please click the link and insert your tracking number.


I missed my delivery! What do I do?

If you fail to collect your parcel after a missed delivery and the parcel is returned to us, we will process a refund for the order total minus the delivery cost. It is the customer's responsibility to organise redelivery if delivery is missed.

For example, if you paid £20 for a product plus £7.95 delivery, you would be refunded £20 in total (£27.95 - £7.95 = £20).

If you wanted the products after they have been returned to us, you will have to reorder through the site as normal. 

Oops! I’ve given you the wrong address. What do I do?

Please email us as soon as possible and we can change the address provided it has not been dispatched yet. Alternatively, you can log into your account and change your address there.

If the parcel has been dispatched, we cannot change the address. You would not be refunded for your order if you don’t receive it due to you providing an incorrect address.

I haven’t received my order. What do I do?

Please email us at and we can investigate this for you.

An item is classified as lost when it is missing for:
15 business days in the UK
30 business days for delivery to Europe
35 business days for the rest of the world.

Please allow for these timescales to pass then we can investigate further.

During very busy periods we may incur delays and we will keep you informed.

We cannot process a claim for loss until 30 days have passed for international deliveries for the following methods: tracked, standard, tracked and signed.

There's an issue with my order. What do I do?

If there is a problem with your order (missing items, incorrect items) you must notify us within two working days of receiving the parcel.

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